Shipping policy

Shipping Policy

Thank you for shopping with EmberCraft™.

Processing Time

All orders are processed within 1–3 business days after your order is placed.

Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Time

Estimated shipping time is approximately 6–9 business days worldwide depending on your location and local carrier services.

Please understand that delivery times are estimates and may vary due to customs, weather conditions, carrier delays, or high demand periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Incorrect Address Information

Please make sure your shipping address is correct before placing your order.

EmberCraft™ is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

If your package appears lost or significantly delayed, please contact us at ingleo0924@gmail.com and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can help resolve the issue.